Last updated: 1 October 2026
Our commitment
We want everyone to be able to plan a safari with us, including people with a disability, older visitors and anyone using assistive technology. We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA, the standard used by the European accessibility standard EN 301 549 and the European Accessibility Act.
What we have done
- Text has strong colour contrast against its background, and body text is at least 17 pixels, with generous line spacing.
- You can zoom the page to 200% and the layout adapts without losing content.
- Every page can be used with a keyboard, with a visible focus outline and a “Skip to content” link.
- Images have text descriptions, and decorative images are hidden from screen readers.
- Headings follow a logical order, and each page has one main heading.
- Links inside text are underlined, so they do not rely on colour alone.
- Our enquiry form has clear labels, explains any errors in words, and can be completed without a time limit.
- If your device is set to reduce motion, slideshows and animations are switched off.
Known limitations
- Translations: pages in languages other than English are translated automatically by Google Translate and may contain errors.
- Reviews: the Google and Tripadvisor review panels are provided by a third party and may not be fully accessible. You can read the same reviews directly on Tripadvisor and Google.
- Maps and external sites: links to partner and review websites lead to pages we do not control.
We are working to improve these areas.
Need help or another format?
If you find anything on this website hard to use, or you would like information in another format, please contact us. You can also plan your whole trip by phone, WhatsApp or email if you prefer.
Charles Tours
Mineral Market, Nyerere Road, Arusha, Tanzania
Email: tours@charles-tours.com
Phone and WhatsApp: +255 627 415 415
We aim to reply within 2 working days.
About this statement
This statement was prepared on 1 October 2026 based on a review of the website by our team. We review it whenever we make significant changes to the site.